Draft for review. This policy was drafted from how the DiabAi website currently works and must be reviewed by DiabAi and qualified legal counsel before it is relied on. It is not legal advice.
DiabAi Canada ("DiabAi", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit diabai.ca (the "website"), contact us, or subscribe to our newsletter. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
This policy covers the website only. The DiabAi app and platform, including any health information processed within them, are covered by separate terms and privacy notices provided to app users.
1. Who we are
DiabAi Canada 586, 1000 Innovation Dr, Kanata, Ontario K2K 3E7, Canada Email: info@diabai.ca · Phone: +1-343-633-5545
Questions about this policy or your personal information can be sent to our privacy contact at info@diabai.ca (subject line: "Privacy").
2. Information we collect
Information you give us
- Contact and demo requests: your name, email address, optional phone number, the type of request, an optional preferred date and time for a call, and your message.
- Newsletter sign-up: your email address and your consent to receive emails.
Please do not send personal health information (such as diagnoses, glucose readings or medications) through the website forms. If you do, we will use it only to respond to you and will delete it when it is no longer needed.
Information collected automatically
- Website analytics: we use Vercel Web Analytics to understand how the website is used (for example, pages visited, referring website, browser, device type and approximate country). It does not use cookies and does not identify individual visitors.
- Server and security logs: our hosting provider processes technical information such as IP address, browser type and request times to deliver the website and protect it against abuse.
Embedded content
- Our Contact page shows an embedded Google Map. When it loads, Google may collect information (such as your IP address) and may set cookies under Google's Privacy Policy (opens in a new tab).
- Links to our social media pages (Facebook, X, Instagram, LinkedIn) take you to those platforms, which have their own privacy policies.
3. How we use your information
We use personal information to:
- respond to your questions, demo and call requests;
- send our newsletter, if you have opted in;
- operate, secure and improve the website; and
- meet our legal and regulatory obligations.
We do not sell personal information, and we do not use website form submissions for advertising.
4. Consent
By submitting a form you consent to our use of your information for the purpose described when you provide it. Newsletter subscriptions use double opt-in: you will receive a confirmation email and are subscribed only after you confirm, in line with Canada's Anti-Spam Legislation (CASL). Every newsletter includes an unsubscribe link, and you can withdraw consent at any time by contacting us.
5. Service providers and where information is stored
We use trusted service providers to run the website. They process personal information on our behalf and only for the services they provide to us:
| Provider | Purpose |
|---|---|
| Vercel Inc. | Website hosting and privacy-friendly analytics |
| Resend | Delivering contact-form messages to our team by email |
| Mailchimp (Intuit Inc.) | Managing newsletter subscriptions and sending newsletters |
| Google LLC | Embedded map on the Contact page |
These providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country, including lawful access by authorities. We take contractual and other measures to protect personal information that is transferred.
We may also disclose personal information where required or permitted by law.
6. Retention
We keep contact and demo requests for as long as needed to respond and follow up, and for up to [PLACEHOLDER: retention period, e.g. 24 months] afterwards, unless a longer period is required by law. Newsletter information is kept until you unsubscribe.
7. Safeguards
We protect personal information with safeguards appropriate to its sensitivity, including encrypted connections (HTTPS), access controls limited to staff who need the information, and reputable service providers with their own security programs. No method of transmission or storage is completely secure, but we work to protect your information.
8. Your rights
You may ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent (subject to legal or contractual restrictions). To make a request, contact us at info@diabai.ca. We may need to verify your identity before responding.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (opens in a new tab).
9. Children
The website is intended for adults and is not directed at children. We do not knowingly collect personal information from children through the website.
10. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new effective date.